How Undercover Recording Uncovered a £28 Million Timeshare Scheme

It has been described as a major deceptions of its kind in the Britain.

A total of 14 people have been convicted for their part in a multi-million pound scheme to defraud in excess of 3,500 vacation property investors.

The affected individuals were eager to terminate long-standing timeshare contracts and tried to find assistance.

A large number were aged between 60 and 80. Over 500 of them parted with over £10,000, and one individual transferred over £80,000.

Those victimized were faced intense presentations lasting up to six hours. They were left out of pocket, holding useless fake "credits" and continued to be locked into high-priced vacation property deals they often use.

The Company At the Heart of the Scam

The company at the heart of the scheme was Sell My Timeshare (SMT). They accepted people's money to support the proprietors' luxurious lifestyle of prestigious schooling, millionaire mansions and personal aircraft.

The leader at the helm of the organization, Mark Rowe, was handed a 90-month prison term in January for deceptive scheme.

On Friday, his partner Nicola was among the last group to hear their sentences.

She was handed a two-year suspended prison term at the London court after admitting illegal fund handling.

The outcome represents a lengthy process and marks a huge win for the victims who came forward, the law enforcement and the Crown.

How the Investigation Started

The first knowledge of the firm came in the summer of 2016. The role involved in the investigations unit of a media outlet, creating investigative features.

A acquaintance mentioned that his mum had taken over the use of a holiday property in a European resort and, after years of holidays, had started seeking to terminate the deal.

It is important to recall how popular timeshares had grown with UK travelers in the 1980s and 1990s.

Timeshares allowed individuals to use the same accommodation every year, or exchange their vacation periods with fellow investors who had units in different locations. About 600,000 sun-lovers took up that chance.

The initial boom was accompanied by a lot of accounts about rip-off merchants fraudulently marketing units. They became a staple on consumer TV programmes.

The common holiday ownership agreement locked buyers for many years.

By 2016, those investors who had experienced their guaranteed place in the resort for a long time were advancing in years, and many were attempting to wave goodbye to their timeshares.

Some had declining mobility and found it difficult to access their units. Others just believed they'd achieved their goals from them. And others had passed away, in numerous instances passing on their loved ones to inherit the agreements - plus their annual payments and maintenance fees.

The Investigation Develops

And that's where the family member had ended up. She browsed the internet for solutions and came across the company, a enterprise whose online presence claimed to release her from her deal.

But, having made a payment and booked a meeting with them, her relatives became suspicious.

Subsequent checking uncovered hundreds of people saying they had submitted funds and received no benefit from the service. Actually, they had lost money. Significant sums.

Our team started looking into what was occurring. It quickly became clear that there were dubious individuals working within the holiday ownership market.

A legal professional had many grievance cases preparing to take action against SMT.

We spoke to individuals who had used the firm and they collectively described identical situations. They assumed the business would buy their property off them but when they went to a consultation (for which they made an advance payment) they were told there was no re-sale value.

In place of that, they were pushed - indeed pressured - to spend more money acquiring "the firm's incentive scheme", named after the outfit's parent company, the parent organization.

The precise definition was somewhat vague. They seemed similar to a kind of currency, offering reduced-price holidays and benefits and shopping deals.

And they were reportedly "transferable with additional holders, some time down the line.

Paying cash at the time would produce an long-term benefit that would offset the firm's costs and allow the timeshare holder ahead financially, liberated eventually from their troublesome agreement.

An unrealistic promise? Indeed, it was.

A 'Bait-and-Switch Scheme'

Assuming these reports were correct, this was a large-scale fraud.

The technique is termed a "bait-and-switch."

An operator - specifically the organization - "baits" the consumer by promoting a particular product only to then say that's not available, steering the client to a different, lower-quality product or service.

This is against the law. Armed with all the evidence we had gathered, we argued to secretly film one of the firm's consultations.

This takes time, effort, and compelling reasons for why this is the only way to gather the evidence needed to prove wrongdoing.

With approval secured, our limited crew organized a consultation with one of the firm's agents in Stratford-Upon-Avon.

Pretending to be a potential client hoping to get his mum free from her timeshare contract|holiday ownership agreement

Andrew Wise
Andrew Wise

Ava Thornton is an urban planner and sustainability advocate with a passion for resilient city design.